Kalvora Services LLC accepts eligible return requests within 30 days of delivery.

Return Eligibility

To qualify for a return, the part must be in the same condition as delivered, with its original packaging and any included accessories. Parts supplied as used must be returned in the condition in which they were received.

Please provide your Order ID and receipt or proof of purchase. Parts damaged through incorrect installation, misuse, modification or improper handling are not eligible for a standard return.

If a part is defective, damaged or incorrect, please contact us even if the issue was discovered during installation.

How to Request a Return

Contact us before sending any part back:

Email: support@kalvoraservicesllc.com
Phone: +1 (606) 648-4225

Include your Order ID, the part name, your reason for returning it, and clear photos where relevant.

If your return is approved, we will provide a return shipping label and instructions, including the correct return address. Do not return a part to the address shown on its original shipment unless we instruct you to do so.

Returns sent without prior approval will not be accepted.

Damaged, Defective or Incorrect Parts

Please inspect your order upon delivery. If a part arrives damaged, appears defective or differs from what you ordered, contact us promptly.

Keep the part, packaging and shipping materials while we review the issue. Send photos of the part, any damage, the packaging and the shipping label so we can arrange an appropriate resolution.

Exceptions

Gift cards cannot be returned.

Any return restrictions applicable to a special-order or custom part will be communicated before purchase. These restrictions do not override rights that apply to damaged, defective or incorrectly supplied items under applicable law.

Exchanges

Contact us if you need a different part. We will review the original order and explain the return and replacement process. Replacement availability and delivery times depend on the part required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@kalvoraservicesllc.com.

European Union Orders

For orders shipped to the European Union, applicable statutory cancellation and return rights remain unaffected by this policy, including the 14-day withdrawal right where it applies.

Contact Us

For questions about returns, exchanges or refunds:

Kalvora Services LLC
Email: support@kalvoraservicesllc.com
Phone: +1 (606) 648-4225